b'PhotoD. St Laurent / Concord Hospital CONCORD HOSPITAL ANNUAL REPORT | CHARITABLE ACHIEVEMENTS 67NURSE NAVIGATOR MICHELLE GOODNOW AND PATIENT LUCILLE VERVILLE DURING A RECENTOFFICE VISITPatient navigation is making a difference in Lucilles life.Lucille Verville of Allenstown says allNavigators help patients manageMichelle is Lucilles go-to person if she of the medical providers at Concordchronic conditions, at home, sohas questions about her own health or Hospital Medical Group Familyany changes in their health can bethe serious illnesses affecting her son Physicians of Pembroke are like familydiscovered early and hopefully takenand daughter.to her, especially nurse navigatorcare of before a patient becomes so illOften, Michelle helps Lucille by phone, Michelle Goodnow. they have to be hospitalized. They helpbut shes also been by her sideI feel like shes my daughter, Ive knownpatients understand their conditionsattending a diabetes class to make sure her for so long, said Lucille. I dontand any treatment recommendationsLucille didnt miss anything and sitting know what I would do without her. from their doctors and work withwith her at doctor visits.patients to set achievable healthcare Lucille, who is 79, has been seeingand lifestyle goals, empoweringShe comes in and listens, and if I forget Michelle for five years to help managepatients to want to feel better andanything, I just call, Lucille said.her diabetes, throat problems, stress andimprove their quality of life.Frequently,Lucille feels safe and secure knowing other conditions. Michelle also was partthey also lend a sympathetic ear. Michelle is helping look after her, as a of the team that cared for Lucilles lateIf I didnt have Michelle, I would havemedical professional and a friend.husband, and now for her adult children. had a nervous breakdown by now, When you like the person you deal Lucille said.I can confide in Michellewith, it helps your health, Lucille said. about things Ive never talked about because I trust her that much.'