b'Volunteer Impact |CONCORD HOSPITAL HEALTH SYSTEMConcord Hospital has many positive outcomes from volunteers who work with patients, but we also see how much volunteers impact our staff, in turn allowing them to Positive provide excellent patient care.Melissa, director of women and childrens value stream at The Family Place, had a challenging week due to a Outcomes significant and sudden loss. One day while walking by the Hospital gift shop between meetings, she heard beautiful guitar music coming from the chapel. While Melissa is not one to visit a place of worship, the sound drew her in on an extremely hard day. She sat in the back row while Billy, a volunteer with Patient & Family Services, finished a song before she broke down into tears. Billy graciously finished his song, invited her up to the front row, and delicately engaged Melissa in conversation. Billy was compassionate and curious about how he could help brighten my day, said Melissa. He told me a bit about himself, his life, and his struggles. He asked questions about my work, my family, and the reason behind my tears.The time he took to connect with and listen to Melissa helped calm her, so she could get through the rest of the day. The impact volunteers have on our patients and our staff can be so profound in many ways. Thank you so much for having Billy involved with our organization, said Melissa. I think our entire health system could benefit from his music and humor more often.'