b'Future Impact |CONCORD HOSPITAL HEALTH SYSTEMIn early 2023, Concord Hospital health system began creating a new five-year strategic plan to serve as the organizations roadmap for the future. This process identified a new promise statement, our aspirational goals, and five key focus areas. Our promise is clinical and service excellence.INITIATIVESWe will be the preferred and most trusted healthTalent Acquisition, Retention system. Our four aspirational goals are workforceINITIATIVES and Engagementperformance, experience, and market position. OurAmbulatory Network Education and Training INITIATIVESfive key focus areas are patients first, intentionalClinical Portfolio Well BeingAlignmentCapacity Managementgrowth, best people, one system, and financialTechnology EnablementCommunity Healthindependence. At the center of our promise, goalsSystemnessand focus areas are quality and safetythe Workforcefoundation of exceptional health care.We aspire to be a great place to work in New Hampshire. INITIATIVESMore than 400 internal and external stakeholdersINITIATIVES MarketRevenue Enhancementwere engaged in the strategic planning process,Patient Safety MarketPosition Performance ImprovementAccess Position Quality Performanceproviding input and insight through interviews,We aspire to be theWe aspire toRevenue Diversity Quality clear first choice & Safety achieve top-decileand Margin Streamsfocus groups, listening sessions, and surveys. Theyin our service areaperformance in and the broader OUR FOUNDATIONoperations and represented clinical and administrative leadershipPatient and Familycentral Newfinance. PhilanthropyExperience Hampshire across the health systems three hospitals, Boardregion. ExperienceKey Focus of Trustee members, and community leaders fromAreas We aspire to achieve top-decileperformance in patient experience.Concord, Franklin, and Laconia. With the input and support of a diverse group of stakeholders and a commitment to quality andOur Promise safety, Concord Hospital health systems newis clinical and service excellence. strategic plan lays out a roadmap to achievingWe will be your preferred and most trusted health system. success for our system and most importantly the people we serve for the next five years. Our promise, goals, and focus areas will guide our growth, innovation, and commitment to providing high-quality care for generations.'