b'CONCORD HOSPITAL HEALTH SYSTEM | Patients FirstMaking Access EasyUnderstanding and responding to the needs of ourtheir care providers and the health system, patients and community is a top priority for CHHS.recognizing that increasing system access For example, to add alternative ways for patientscorrelates to improved patient access and to connect with caregivers, we have increasedoutcomes. Benefits to our patients include easy opportunities for virtual visits through all of ouraccess to managing their care and documentation, ambulatory practices, primary care, and medical andreceiving convenient appointment reminders, and surgical specialties since 2020. More recently, Concordoffering prompt responses to inquiries. Hospital Medical Group (CHMG) has expanded virtualThe primary objective for self check-in, sayscare options by offering consultations for infectiousWilliam Dooley, vice president of operations anddisease among patients hospitalized at Spearechief administrative officer of Concord Hospital Memorial Hospital in Plymouth, New Hampshire,Medical Group, is to provide a better experienceresulting in streamlined care. for our patients.To further enhance our services, in Fiscal Year 2024,Convenient access to care is paramount for our CHHS launched a Digital Front Door initiative topatients. On November 1, 2024, Concord Hospital expand patients access and outcomes. At the highestWalk-in Urgent Care (WIUC) celebrated 20 years of level, a Digital Front Door is a patient engagementoffering prompt and accessible medical attentioninitiative aimed at using technology to enrich theto the community. WIUC has been a trusted patient experience at every point in their care.community resource since opening in 2004. As the first step in this initiative, CHHS implementedToday, the practices team of board-certified self check-in, allowing patients to manage theiremergency medicine physicians and advanced appointments and interact with the health system(L-R)Marlena Dipre, RN; Jodi Schroeder, RN providers collaborate with nurses, technicians, and more conveniently and from the comfort of theiradministrative staff to provide patients with thehome, office, or while on the go. The goal is toright care at the right place and time.give patients the ability to easily interact with 26'