b'CONCORD HOSPITAL HEALTH SYSTEM | Patients FirstPATIENT PROFILEJason SmithEASY ACCESS TO CONCORD HOSPITAL ENDOCRINOLOGY CAREGIVERSSince learning that he was diabetic in 2018, Jasoncertification program manager. But because shes so Smith, now 52 and a resident of Gilmanton, Newbusy and we have different schedules, I just drop her a Hampshire, has relied on the care of Matthew Kamil,note in the messages in the MyPatient Connect portal. MD, Certified Physician Assistant Melissa Otte, and theShe gets back to me when she can, and I look at it rest of the staff at Concord Hospital Endocrinology.when I can.Because diabetes is a condition that requires ongoingIn addition to having his questions answered without management, Smith has been pleased to discoverhaving to wait by his phone, Smith notes theand make use of the technology that allows him toconvenience of refilling prescriptions electronically. get in touch with his providers, schedule virtual visitsHe also likes that he can update his insurancethat offer more flexibility, and communicate when itinformation and take advantage of self check inworks best for him. online, 24 hours before his appointments, which saves time and helps him avoid waiting in line.One of the people I see, [Certified Diabetes Care and Education Specialist Sheri Hotchkiss], who helped One day I [checked in] from my home computer, me with the insulin pump, has been really helpful,Smith says, and another day I did it from a text on my explains Smith, a former fisheries biologist who phone. The resources are there when you need them, now serves as the states drinking water operatorand it makes everything much easier.28'