b'CONCORD HOSPITAL HEALTH SYSTEMConcord HospitalHEALTH SYSTEM Ten-Year HistoricalMilestones * In 2015, ENTERPRISE RESOURCE Concord Hospital contracted withMANAGEMENT SYSTEM GO LIVE VERIFIED AS A STATEAll Concord Hospital Medical Group primary care to launch a new state-of-the-art enterprise- practices recognized as wide information technology systemLevel III that would allow for sharing informationPatient-Centered across the health system to better serveMedical Homes patients and the community. by the National Committee A THREE-YEAR PROJECT for Quality Assurance.2014201520162017 In 2014,ISO (InternationalConcord Hospitals Concord HospitalsOrganization fornew Cardiac Catheterization hand hygiene rateStandardization)Lab expansion project was rose to 98 percent,9001:2008 Certification completed and within budget.representing aIn 2015, after a four-year effort toNATIONALstrengthen and standardize ourleading rate.quality management processes,Concord Hospital became the first healthcare system in New Hampshire to be certifiedas being in compliance withinternationally recognizedquality management practices. Renovation of 3 South converted all medical/surgical inpatient units to private patient rooms.*SOURCE: Concord Hospital Annual Reports 20142023 and Management Reports to the Board 20142023 **Versus all facilities in Press Ganeys national database. October 1, 2015September 30, 20168 Press Ganey Associates partners with more than 10,000 healthcare organizations, including 50 percent of all U.S. hospitals, to measure and improve their quality of care. Average score for all questions on the Press Ganey survey.'