b'The Transfer Center helps provide thebest care in a way thats most efficientfor everyone involvedthe patient, the referring provider, and the accepting clinical service at CHHS.Dr. Christopher ForeEMERGENCY MEDICINE PHYSICIANConcord Hospital Chief Quality OfficerWith access and convenience in mind, CHHS isnumber represents a 34 percent increase in such calls, finalizing plans to open a Walk-in Acute Accessand now CHHS is planning to expand the Transfer Primary Care facility at Merchants Way, convenientlyCenter, enabling physicians to seamlessly transfer located off I-93 at Exit 17 in Concord next year. Thepatients to our hospitals in Franklin and Laconia.new location will offer scheduled and unscheduledSince acquiring the hospitals in Franklin and visits for new and existing CHMG patients, alongLaconia, a priority of our health system is to with laboratory and X-ray services, giving patients anexpand primary care in these communities.alternative for seeking same-day, acute care servicesFive years ago, there were no primary care practices outside of their primary care providers office. in the region accepting new patients. Now, new Another CHHS touchpoint, the Transfer Center, ispatient access is widely available throughout the about to celebrate its fifth anniversary. With ease ofregion. As a result of opening this access, CHHS has care and a patient-first approach, the Center worksbeen adding between 4,000 and 6,000 new primary to coordinate the admission process from acute carecare patients annually and throughout the health sites and provider offices in New Hampshire, whilesystem. CHMG employs 141 primary care providers, also managing the flow of patients across the system.including 32 in the Lakes Region who serve over In Fiscal Year 2024, the Transfer Center handled 43835,000 patients. In the last three years, CHMG has(L-R)Dr. Nicholas Larochelle,TRANSFER CENTER MEDICAL DIRECTOR ; calls from providers outside CHHS, requesting toadded 67 new providers across all specialties in the Michelle Michael-Korn, RNspeak with a specialist about a patient in an externalLakes Region.emergency department or inpatient unit. That 27'