b'Quality & Safety: Why It Matters Quality and safety arent just standardsthey are the foundation of trust between our patients, our staff, and our health system. For our patients, this means care that is safer, more reliable, and more compassionate. For our teams, it means working in a culture that empowers everyone to improve processes, reduce harm, and make a difference. When we raise Quality the bar, our patients receive the care they deserve, and our communities gain confidence knowing their local health system always puts patients first.& Safety Our Commitment in ActionOUR FOUNDATION National validation of excellence: CHHS again earned certification from Det Norske Veritas (DNV) HealthcareUSA Inc., confirming that our systems support safe, consistent, and coordinated care. Surveyors praised our service growth and people-first culturehallmarks of how our teams care for patients every day. Turning strategy into safer care: Now in its second year, the Patients First Dashboard is driving measurable improvements in safety, quality, and patient experience. It keeps every team focused on what matters mostbetter outcomes for the people we serve. Improvements that make a difference: Stronger hand hygiene is reducing infections. Standardized surgical practices are improving recovery. Nurse-led protocols are preventing falls. Every improvement translates to safer, faster, more coordinated care for our patients. Recognized nationally for patient experience: CHHS received the 2025 National Research Corporation (NRC) Health Excellence in Patient ExperienceSmall Health System Award, recognizing the compassion, respect, and personal connection our patients feel every day. Raising the bar, together: We continue to strengthen the foundation of safe, effective care our patients rely onwhile pushing ourselves to do even better. Guided by rigorous performance benchmarks and a shared commitment to excellence, we are focused on advancing quality, safety, and the patient experience at every level. These efforts shapeour path forward as we strive for top-decile performance and deliver the exceptional care our communities deserve.These commitments are a call to actionto build on our strengths, close performance gaps, and innovate together. Our goal is simple: to deliver care that consistently exceeds expectations. Because for every patient and family we serve, excellence isnt optionalits essential.10 CONCORD HOSPITAL HEALTH SYSTEM |Quality & Safety: Our Foundation'