b'Concord Hospital Health System: A Year ofexperience. As a result, our patients consistently place ustarget operating margin and sustaining Fitch and S&P in the top quartile nationally for patient satisfaction. credit ratings of AA- and A+, affirming the stability that Purpose,Our clinical teams delivered compassionate, evidence- allows us to reinvest in our people, programs, and facilities. Through disciplined performance improvement, strategic based care to more patients than ever, earning recognitionphilanthropy, and a balanced mix of revenue sources, we Progress, for quality outcomes and safety performance that placeensured long-term sustainability and independence.us among the states most reliable and patient-centered health systems. In turn, the Concord Hospital Trust surpassed its and Promise Strengthening Our Workforce fundraising goals, advancing endowments and launching funds that directly benefit patients, staff, and future cliniciansproof that philanthropy remains a powerful Our workforceBest Peopleremains the heart ofexpression of community partnership and shared purpose.our system. Through focused initiatives in recruitment, retention, and well-being, we filled key clinical roles,Caring for Our Communitiesexpanded staff development programs, and built stronger In 2025, CHHS advanced its mission to meet the healthtalent pipelines through scholarships, residencies, andBeyond our walls, we continued to invest in community needs of the people and communities we serve partnerships with local schools. Patient experience healthexpanding behavioral health access, supporting anchored in our promise of clinical and service excellence.surveys, leadership rounding, and system-widedental programs, and maintaining our role as a safety-net Every achievement reflects our commitment to be therecognition programs reinforced our culture of respect provider for the most vulnerable. Our charitable care preferred and most trusted health system across centraland collaborationhelping CHHS remain one of the and community benefit contributions exceeded state New Hampshire. most desirable places to work in New Hampshire. benchmarks, reinforcing our philanthropic mission and our pledge to preserve community-based healthcare services New leadership and governance structures have also Putting Patients First strengthened alignment and accountability acrossfor our communities.Guided by our Patients First philosophy, we improveddepartments, fostering a unified culture of One SystemTogether, these achievements reflect the key focus areas access, quality, and safety across every campus. Throughwhere every employee understands how their roleof our Strategic PlanPatients First, Intentional Growth, a new walk-in primary care option, expanded urgent caresupports our mission. Best People, One System, and Financial Independence hours, and enhancements in our online scheduling andOperational Excellence and our unwavering focus on quality and safety. digital tools, we made it easier for patients to connectand Financial Stewardship Every improvement, innovation, and act of compassion with care when and where they need it. Our teamsstrengthens our shared promise: to deliver exceptional reduced wait times and strengthened care coordinationDespite national pressures on healthcare delivery, CHHScare, foster healthy communities, and remain the preferred while maintaining a steadfast focus on the patientmaintained a strong financial positionreaching ourand most trusted health system in New Hampshire.6 CONCORD HOSPITAL HEALTH SYSTEM |Strategic Plan'