b'Patients First: What It Means for Our CommunitiesPutting patients first is more than a principleits the reason we exist. Every decision, improvement, and goal is guided by whats best for our patients and those who care for them. When we say patients are our why, we mean their well-being shapes our strategy, drives our goals, and inspires our teams. For patients, it means personalized, respectful, and responsive care. For our staff, it brings clarity and purposeknowing their work directly improves lives. This shared focus unites us as One System and strengthens our promise of clinical and service excellence.Our Commitment in ActionPatientsListening and improving care: CHHS is proud that our patient experience, as measured by patient surveys, has steadily improved year-over-year, placing us well above the national average. FirstAdvancing health equity and removing barriers: Every patient deserves safe, respectful, and equitable care. In 2025, CHHS screened 90 % of hospitalized patients for essential needs such as food, housing, and transportation and launched new programs like Healing Food to Home and Winnipesaukee Mobile Health to respond. These efforts help patients recover safely, access vital resources, and live healthier, more supported livesespecially those facing the greatest challenges. Making care easier through access and innovation: By expanding our Patient Contact Center and introducing new digital self-service tools, weve made it simpler for patients to schedule appointments, check in, and manage their care online. These changes mean shorter wait times, fewer missed visits, and more meaningful time with providers. For patients, its convenience and confidence; for our communities, its expanded accessthousands more visits each year and a stronger connection to care. Investing in local access and growth: In the summer of 2025, CHs Family Health Center and Dental Center opened in newly renovated spaces, providing expanded, modernized care to patients. With more exam rooms, advanced technology, and space for teaching and collaboration, these centers enhance the experience for patients and providers alike. The Dental Centers growthfrom two to five chairs and the addition of comprehensive X-ray capabilitiesmeans more families can receive high-quality dental care close to home.Every improvementwhether digital innovation, expanded access, or compassionate outreachbrings us closer to our purpose: ensuring every person in our region can rely on CHHS for safe, exceptional, and equitable care. Putting patients first isnt just our focusits our promise to the communities that trust us.16 CONCORD HOSPITAL HEALTH SYSTEM |Patients First'