b"Best People: Caring for Those Who Care for YouTo fulfill our Mission, Vision, and Strategic Plan, we must have a thriving workforce. Our Best People focus area is about engaging and retaining exceptional staff, supporting their growth, and fostering a culture of excellence. When our people feel valued, supported, and inspired, our patients experience safer, more compassionate, and higher-quality care. Thats why CHHS continues to invest in our workforcebecause every investment in our people is an investment in the health of our community.Our Commitment in Action:BestNational recognition for excellence: CHHS was named one of Forbes 2025 Best Midsize Employers 2025, ranking 211 out of498and the only health system in New Hampshire to earn the honor. We were also recognized by Forbes with its Americas Best-in-State Employers 2025 award. Additionally, we made Newsweeks Americans Best Maternity Hospitals list, and were on the Lown People Institute's Hospital Index for Social Responsibility. These distinctions matter because they reflect the kind of workplace culture that attracts and retains dedicated caregiversand that stability translates directly into better care and stronger relationships withour patients. Building tomorrows healthcare workforce: Through our New Graduate Nurse Residency and Ambulatory Nurse Fellowship programs, were preparing the next generation of nurses to deliver skilled, confident, and compassionate care. With a 92 % retention rate among nurse fellows and a fourfold increase in student clinical rotations, CHHS is growing its future workforce from within. As the sponsoring institution for the NH Dartmouth Family Medicine Residency, we continue to train residents and medical students across multiple specialties, ensuring the next generation of physicians, nurse practitioners, and advanced practice providers can serve our communities close to home. For patients, this means better continuity of care, access to highly trained providers, and a strong pipeline of local talent committed to serving New Hampshire families. Investing in our people to strengthen patient care: CHHS has made significant targeted market adjustments to ensure pay equity, competitiveness, and recognition of staff contributions. These investments reduce turnover and help us retain experienced professionalsensuring patients receive consistent, expert care from teams who know them. Our compensation approach isnt just about wages; its about respect, stability, and delivering the best possible experience to every patient, every time. Supporting our caregivers through peer connection: Caring for others can be emotionally demanding. Our Peer Support program offers confidential, colleague-to-colleague support for staff who experience difficult patient events or workplace stress. With more than 60 trained peer responders across CHHS, the program fosters emotional resilience and well-beingensuring our caregivers can continue providing compassionate, steady care to those who need it most. When we care for our caregivers, we strengthen every part of our health system.Exceptional care starts with extraordinary people. By recruiting, developing, and supporting our workforce, CHHS ensures patients across Concord, Franklin, Laconia, and beyond receive care from teams who are skilled, compassionate, and deeply connected to the communities they serve. When our people thrive, our patientsand the communities we servethrive.34 CONCORD HOSPITAL HEALTH SYSTEM |Best People"