b'At CHHS, safety isnt just a policyits a shared promise. Every department, every shift, and every individual contributes to an environment where patients, visitors, and staff feel protected, supported, and cared for. Our patients can rest assured that everydetailseen or unseenis managed with great intention, and trust that in our health system, safety is more than a value;its a way of life.BUILDING These stories shine a light on the people behind our mission: to meet the health needs of individuals within the communities we serve.A CULTURESupply Chain Management: The Foundation of SafetyOF SAFETYBehind every patient encounter is a network of professionals ensuring that the right products, tools, and equipment are available safely, reliably, and on time. The Supply Chain Management Team reviews the National Recall Alert Center daily to identify and act on TOGETHER any recalls or alerts that could impact patients or staff. Their vigilance prevents non-compliant products from ever reaching clinical areas. For our patients, this level of diligence means that every bandage, syringe, and monitor used in their care meets the highest standards of safety and quality. The department also empowers clinicians to propose product or process changes through a structured review system that prioritizes patient and staff safety. Their work extends beyond inventorysetting standards for ergonomic practices, maintaining clean and organized workspaces, and even partnering with our Security Department to conduct safety drills. This teams blend of precision, compliance, and care ensures that every caregiver has what they need to deliver the safest possible care, providing peace of mind knowing their workplace is as dependable as the care they provide.Outpatient Rehabilitation: Responding TogetherIn outpatient rehabilitation, teamwork takes on a deeper meaning. Our patients and families can be reassured that a responsive team stands ready to work together to address challenges quickly and ensure the best possible outcome for their recovery journey. When emergent situations arise, no one faces them alone. Staff instinctively step in to assist one anotheroffering an extra hand, a calm presence, and quick communicationwithout ever needing to be asked. This seamless collaboration allows clinicians to focus on what matters most: patient safety and well-being. Their example reminds us that safety is strengthened not only by procedures, but by the trust and readiness of colleagues to act as one team. Security: Protecting through PartnershipOur Security Department demonstrates that safety thrives where teamwork is the norm. Officers are backed by an exceptional support network of coordinators, supervisors, and managers who readily step in to fill shifts and manage multiple events simultaneously. Cross-training enables this adaptability, fostering a workplace culture rooted in collaboration rather than command. 36 CONCORD HOSPITAL HEALTH SYSTEM |Best People'